Sales Policy – Kokobaby Store

Effective Date: December 10, 2024

At Kokobaby Store, we are committed to providing an excellent shopping experience with clear, transparent policies. This Sales Policy outlines the terms and conditions applicable to the sale of products from our website, www.kokobabystore.com. By placing an order, you agree to comply with these terms.

1. Ordering Process

When you place an order on Kokobaby Store, you are making an offer to purchase products according to the terms set forth in this Sales Policy. All orders are subject to acceptance by Kokobaby Store, and we reserve the right to refuse or cancel any order for reasons including, but not limited to:

  • Product availability issues
  • Errors in product descriptions, pricing, or promotions
  • Payment authorization issues
  • Suspicious or fraudulent orders

Once you place an order, you will receive an order confirmation email. This email confirms receipt of your order, but it does not constitute an acceptance of the order. You will receive a follow-up email with the shipping details once your order has been processed and shipped.

2. Pricing and Payments

All prices displayed on Kokobaby Store are in U.S. Dollars and are subject to change without notice. The total price of your order will be confirmed during checkout, and any applicable taxes or shipping fees will be calculated based on your shipping address.

We accept various payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Other secure payment methods available at checkout

By submitting an order, you authorize Kokobaby Store to charge the provided payment method for the total amount of the order, including taxes and shipping costs.

3. Shipping and Delivery

Kokobaby Store offers shipping to various locations. Shipping fees and delivery times are determined by your shipping address and the method you choose during checkout.

  • Processing Time: Orders are processed within 1-2 business days after your order is confirmed.
  • Shipping Time: Shipping times vary depending on the destination and shipping method chosen. Estimated delivery times will be provided during checkout.
  • Shipping Rates: Shipping fees are calculated based on the weight of the items and the shipping address. These fees will be displayed at checkout.
  • International Shipping: We currently offer international shipping to select locations. International customers are responsible for any customs duties or taxes that may apply.

Once your order has been shipped, you will receive tracking information via email. Kokobaby Store is not responsible for delays or damages caused by shipping carriers.

4. Order Modifications and Cancellations

Once an order is placed, we begin processing it promptly. If you wish to modify or cancel your order, please contact us immediately at info@kokobabystore.com or call (510) 200-9285. While we will make every effort to accommodate your request, please note that once the order has been processed or shipped, we cannot make any changes.

5. Product Availability

We make every effort to ensure that the products listed on our website are available for purchase. However, product availability is subject to change. If an item is out of stock, we will notify you immediately and either offer a similar product or process a refund.

If any product you ordered is unavailable, you will be contacted by our customer service team to discuss alternatives or a cancellation.

6. Promotions and Discounts

From time to time, Kokobaby Store may offer promotions or discounts. All promotions are subject to specific terms and conditions, including expiration dates, product exclusions, or restrictions. Promotions may not be combined with other discounts unless stated otherwise.

To apply a discount code, enter the code at checkout. If the code is valid, the discount will be applied to your order total.

7. Returns and Refunds

Our Refund and Returns Policy allows customers to return most products within 30 days of purchase for a full refund or exchange. Please refer to our Refund and Returns Policy for detailed instructions on how to initiate a return.

  • Eligibility: Products must be in original, unused condition with all packaging intact.
  • Return Process: Please contact our customer service team at info@kokobabystore.com to initiate a return.

Refunds will be issued to the original payment method once the returned items have been received and inspected.

8. Customer Responsibilities

As a customer, it is your responsibility to ensure that the billing and shipping information you provide during checkout is accurate and up-to-date. Kokobaby Store is not responsible for delays or misdeliveries caused by incorrect or incomplete information.

Please ensure that you provide a valid shipping address, and keep track of your order status by following the tracking link sent to your email after shipment.

9. Privacy and Security

At Kokobaby Store, we prioritize your privacy and the security of your personal information. All data, including payment details, is encrypted using industry-standard technology to ensure secure transactions. For more information on how we collect, use, and protect your personal data, please refer to our Privacy Policy.

10. Limitation of Liability

Kokobaby Store is not responsible for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website, products, or services. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages.

11. Changes to the Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. Please review this page periodically to stay informed of any updates.

12. Contact Information

If you have any questions regarding this Sales Policy, please contact us using the following:

Kokobaby Store Address: 4421 Alma Ave, Castro Valley, California (CA), 94546

By purchasing from Kokobaby Store, you acknowledge that you have read and agree to abide by this Sales Policy. We value your business and are dedicated to ensuring that your shopping experience with us is smooth, secure, and enjoyable.